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The Association for "double 11" cross-border online shopping consumer rights infringement clues report mailbox

2018-11-08 11:35 beijing evening news TF015

Chinese consumer association with "double 11" online shopping consumer transactions peak this month to the public for cross-border online shopping business consumer rights infringement clues.

The solicitation is mainly related to quality, safety, price, counterfeiting, measurement, contract, false propaganda, dignity and customer service service goods or service problems. The collection time is 11 months to 2018 years 1 -11 on day 30 (with confirmation date), consumers through cross-border electronic business platform (including self-employed, the three party merchants) cross-border online shopping consumption in the act against the interests of consumers.

The association said that in recent years, the rapid growth of cross-border electricity trading volume, bring great convenience and more consumer choice for consumers. At the same time, there are problems against the interests of consumers online shopping cross-border electricity supplier in the increasingly prominent. The association of consumer rights infringement clues carefulcombing. For consumers to reflect major and typical, common problems to be research and analysis, for consumers to reflect the strong urge to solve; focus on issues that expose criticism through the news media, and transferred to the relevant departments.

Consumers provide clues, to fill in the Name, mobile phone, landline (including area code); cross-border electronic business platform, third-party merchants (sellers) name, product links, order number, logistics records, customer service chat records; after the fact, the extent of damage, and the business process through the ditch; relevant screenshots or photos.

In the case of cross-border online shopping consumer rights infringement clues for special mailbox:

Source: Beijing evening news reporter: Yang Bin

Editor: TF015

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