Beijing bus driver to "the dozen don't strike back, scold not scold 2020 covering the key alarm
The painful lessons of Wanzhou bus visible before the eyes. Recently, the reporter learned from the Beijing public transport group at the start, ensure maximum passengers safety.
Photo by Xu Jinglai
2020 Beijing bus will achieve full coverage of a key alarm
In order to strengthen the management of emergency emergency line in the process of operation, Beijing bus group at the end of 2015 developed a key alarm system bus.
The bus traveling on the way in case of emergency, the driver started a key alarm button, emergency command center on the big screen will immediately show the location of the incident, the vehicle details and personnel information, vehicle video Monitor System will start simultaneously.
Command center staff can be the first time the coordination of various departments to visualization.
As of now, Beijing public transport group, all operators of vehicles has achieved full coverage of GPS system and the vehicle Monitor System. As of May this year, the city has 12520 vehicles equipped with a key alarm system, the city center line to achieve the basic coverage, the future will gradually increase.
It is expected that by 2020, the city public transport vehicles will achieve a key alarm system full coverage, and the standard configuration of this system included in the purchase of new buses.
Over 70% buses have been installed to drive isolation door
The bus fell into the river after the incident, in order to prevent the passenger behavior on driving interference, should set the isolation door between the driver and passenger, triggered a public discussion.
The passengers filed a milk box driver hit video screenshot
Beijing public transport group, since the safe driving environment, strengthen the bus driver in 2011, cockpit isolation door into the Beijing public transport group purchase new car factory standard. At present, with the cockpit door vehicle has accounted for the total number of more than 70% operating vehicles.
Data figure Li Jiarui photo
A bus driver introduced, once a dispute, there is isolation of the bus cab at this time will become a "protector", can reduce and avoid the interference of the driver of the passenger vehicle, ensure the safety of people.
The bus driver should be "hit not strike back, scold not scold"
Recently, the bus service group issued a notice requiring all units will immediately convene a professional driver, combined with the October 28th Chongqing Wanzhou bus Fall River incident, a full range of training education for the driver.
Notification requirements, each unit through the Chongqing Wanzhou bus driver Jiang fall event, to strengthen the laws and regulations of the rules and regulations of the enterprise education, undertake the maintenance of public safety education of drivers in the operation responsibility, strict implementation of "seven services", "standard", "service taboo ban", the service discipline safety regulations of the enterprise etc. system, improve occupation skills, occupation accomplishment and occupation morality, it is forbidden to abuse the passengers, and passengers to prevent disputes.
According to the company by all kinds of personnel security incidents may encounter in the operation, Beijing bus group developed a special "how to do in the operation of passengers encountered security problems" (referred to as the "Eighteen do"), article four of which provides passengers with passengers by verbal abuse or assault case approach:
Insist on not being scolded, don't scold, more people and convince passengers; in the curse, positive education; if the passenger can hit, will hit the passengers to the team, or listen to the command of the police alarm disposal; leave more than two witnesses and contact method.
Bus group said that the eighteen "how to do" belongs to the provisions of the management of enterprise, to help front-line workers clear emergency disposal, the future will also enhance the quality of service based on the operation, to ensure the safety of bus travel.
Covering the whole operation line more than 40 thousand crew administrator
In order to strengthen the public security construction, Beijing city began with bus on the bus crew administrator from the end of 2013. As of now, more than 4 crew staff has been to the city bus line operators (except for customized business shuttle) full coverage.
The administrator's responsibility is to assist the driver management order inside the vehicle in the process of operation, ensure the safety of driving environment.
When the passengers and the driver of the dispute between the impact of bus traffic safety, crew responsibilities to assist the police in accordance with the administrator shall be disposed of.
Data figure crew administrator Li Jiarui photo
According to statistics, the establishment of four years, the crew administrator has been properly disposing of all kinds of emergency operation on the vehicle a total of 2 million, effectively safeguarding the safe operation of the bus.
Has built 35 public employees "heart station"
The reporter learned that, to ease the psychological pressure of employees, Beijing bus group is promoting the "heart station construction workers, has now completed the" heart station workers "35, distributed in the 13 branch of the fleet, convenient passengers after use.
According to reports, the group within the scope of "construction workers xinlingyizhan" a total investment of 2 million 625 thousand and 500 yuan, mainly in the decompression sandbags, comprehensive body-building device, liposuction machine, finger board, blood glucose meter, body fat measuring device, intelligent instrument, ball, interactive catharsis catharsis biofeedback system, digital instrument etc, also including projector, VOD, TV, computer network, WiFi, audio, massage chair, blood pressure meter, game machine parts; each worker heart station ", divided into 2 to 3 functional areas.
Personnel engaged in psychological counseling, relevant staff of 63 people, including 5 full-time counselors, part-time counselors have 58 people, counseling staff of 7 people. Psychological services mainly to carry out the project: science lectures, special training, line psychological counseling, group counseling, psychological knowledge, crisis intervention, psychological hotline and online psychological services etc..
Reporters at the tram company to see, "heart station" decoration is very warm, the room is provided for staff rest chair. The relevant person in charge, the future heart station will also increase decompression books and warm decorations, attract passengers more relax.
The bus station guide map Wang Haixin photo
In addition, bus group also introduced vehicle import automatic identification system, bus station and bus station electronic electronic fence gate and intelligent security system, and completed all 34 semi closed closed station renovation work, to a full range of ground transportation for passengers safety network construction.