This winter heating ignition test run home heating is not 3 way to solve
From today, the residents home heating will gradually warming up. This morning, the city's district heating boiler room uniform ignition test run. 8 in the morning, the reporters came to power dispatching center is located in Beijing Sihui, saw the two layer of the 96069 heating service management platform on the big screen, real-time display has started answering and handling customer service hotline.
Data for photo: Li Gang
"The connection rate 94%, a settlement rate of 57%, the satisfaction rate of return 98%......" A series of data real-time change pointing to blue on the big screen, the director of the Beijing heat group customer service center ho Ying Na told reporters that 96069 has become the heating service hotline, Chaoyang, Dongcheng, Xicheng, Tongzhou and other 12 cities. In order to improve the heating service hotline answering rate, this year, 96069 heating service center also ahead of the transformation, the customer service hall from 80 service station to the 120 station. "Last year to try heating on the same day, as of the morning of 8, a total of 129 single answer hotline. And this year only received 64 single hotline, halved." Ho Ying Na said the hotline to reflect the basic focus on Paomaodilou, complaint, trial operation and consultation, uneven heating problems need to regulate home.
Beijing city heating Management Committee Office Director Wang Aimin said, 15 officially after heating, residents at room temperature will be maintained at 18 DEG C temperature above the standard. From today the ignition test run, heating units will carry out boiler ignition, hot water circulation system debugging, investigation and resolve system circulation and pipeline leaking problem, solve the problem in the official before heating. The city management committee will focus on supervision during the trial operation of the heating unit on the ignition trial operation situation, found the problem and urge heating units timely rectification, and good service to users and communication. Don't try to time the ignition heating unit operation and poor quality of service, to conduct interviews, and urge rectification.
This winter, the city's urban area heating area is expected to reach 870 million square meters, more than last year about 30 million square meters. Wang Aimin said, the city's urban central heating has basically achieved clean heating. The heat of the preparatory work is now ready, the area of the boiler room and the cogeneration unit has completed equipment maintenance, the completion of the 266 old district heating pipe network transformation, Pinggu, Miyun, Yanqing 6 coal gas boiler has heating conditions of residents, the city's 28 branch heating emergency rescue teams, more than 800 people have entered the standby state.
How do the heating is not hot, running water Water Leakage home? Reporters from the city management committee heating Office learned that the residents can be the first time to call a cell phone repair service heating units, heating can also call 24 hours service hotline 96069 complaints. If the heating units are not handled in a timely manner or not timely ignition test run, you can also call the 12345 municipal government public telephone complaints. 12345 is the municipal heating service supervision of telephone complaints during the assignment operation and try to receive the heating season heating of the heating unit to solve the city management committee, city and district heating units for handling complaints situation will be carried out supervision, strict examination.